Why was my order cancelled? Prior to cancellation, an email will be sent to notify you that the order that was placed is being held and subject to cancellation.Failure to respond within 3 to 5 business days will lead to auto-cancellation of the order.

Possible reasons for cancellation:

  • Due to trade restriction agreements between our vendors and your address, we will not be able to deliver your item(s). A full refund will be processed back to your account.
     
  • Order was cancelled due to following incomplete information
    • Invalid customers name
    • Invalid shipping address
    • Incomplete shipping address